Medical Transport in Care Settings: Understanding the Limits
Clarify existing emergency pathways and separate non-emergency transport arrangements. RTCGP is not an emergency or transport service.
Care homes should have clear arrangements for accessing further care and suitable transport. The appropriate route depends on the individual situation and existing clinical and emergency procedures.
Emergency care must not wait
RTCGP is not an emergency service. For a life-threatening emergency, call 999. Do not delay urgent or emergency care while waiting for an RTCGP response. Follow your home’s existing escalation procedures.
Do not wait for a private GP consultation or private transport arrangement before contacting emergency services when emergency care is required.
Clarify non-emergency arrangements separately
For planned appointments or other non-emergency journeys, ask the relevant provider about suitability, availability, required support and costs. A private GP service agreement does not automatically include transport.
Understand the RTCGP scope
RTCGP’s current offer is additional private GP access during agreed out-of-hours periods. Ambulance or taxi coordination is not part of the offer described on this website. If further assessment is needed, the GP advises on the appropriate next step.
Discuss additional GP access
RTCGP offers additional private GP access for care homes during agreed out-of-hours periods, alongside the resident’s usual GP and existing NHS services. Service hours, availability and scope are agreed with each home before the service begins.
The service is remote-first. Where an in-person assessment is needed, the appropriate route will be advised. Any privately arranged visit is subject to clinical need, location, availability and separate agreement.
A GP may prescribe following assessment where clinically appropriate and within the agreed clinical-provider arrangements. A consultation does not guarantee a prescription or immediate access to medicines.
RTCGP is not an emergency service. For a life-threatening emergency, call 999. Do not delay urgent or emergency care while waiting for an RTCGP response. Follow your home’s existing escalation procedures.
Book a care-home discussion to explore the support your home needs. This is a business introduction, not a medical consultation; do not submit identifiable resident information.
Contacts
+44 7551269003 director@rtcgp.co.uk
RTCGP
Additional private GP access for care homes during agreed out-of-hours periods, alongside existing NHS services.
Availability is confirmed for each home. RTCGP is not an emergency service.
